Privacy Policy

Carbébé – Carrinhos de Bebé S.A. is committed to protecting the privacy of its customers, partners and website users, ensuring that all personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.

This Privacy Policy applies to all personal data collected through the official Carbébé website, online store, contact forms, newsletters, social media channels and any interaction related to our products, brands and services.

What we collect

As part of its activity, Carbébé may collect identification and contact details, billing and delivery information, as well as technical browsing data, including IP address, cookies and device-related information. These data are processed solely for purposes related to order management, payment processing, deliveries, customer support, after-sales service, legal and tax obligations, website security, user experience improvement and marketing communications, whenever prior consent has been provided.

Carbébé does not sell or commercially share personal data with third parties. Personal data may only be shared with trusted service providers necessary for business operations, including logistics partners, payment providers, IT services and digital marketing partners, always under confidentiality and data protection obligations. Data may also be disclosed to public authorities whenever legally required.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• We may use the information to improve our products and services.
• We may send you catalogues/brochures of the new collection if/when requested.
• We may contact you by email, phone or mail if/when requested.

We will not transfer, disclose, sell, distribute or lease your Personal Information to third parties not affiliated with the Data Controller unless in the following circumstances:

• We have your permission or are required by law to do so.
• We may disclose Personal Information to our agents and contractors to provide services to you.
• We may transfer Personal Information if we reorganise our business or sell part of our business.

How to obtain, destroy or modify the information we have collected

The individuals to whom the Data refers have the right, at any time, to obtain confirmation of the existence or otherwise of information by consulting the Data Controller, to know its content and origin, to verify its accuracy or to request its integration, cancellation, updating or correction, its transformation into anonymous format or to block any information held in violation of the law, as well as to oppose its processing for any legitimate reason. Requests should be sent to cassie.beecroft@babycentral.co.uk or to the address of the Data Controller mentioned in the “Data Controller” section.

If you believe that the information we hold about you is incorrect, please contact us so that we can promptly make corrections.

All requests will be processed within a period not exceeding 30 days.

Controlling your personal information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes information security technology such as firewalls, antivirus software, data encryption and password access protection controls.

All Data we store in our database is kept for a period of approximately one year.

The Data Controller has the obligation to communicate (within a maximum period of 72 hours) to the competent authorities and data subjects any security breach that may pose a risk to the rights of the subjects.

Data subjects have the right to lodge a complaint with the competent authorities in case improper handling of their data by the Data Controller is suspected.

How we use cookies

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser, meaning our website can recognise that you have visited our website before. Cookies help you maintain your preferences on the website, and by seeing how you use the website, we can tailor the website to your preferences and measure website usability.

As of May 26, 2011, under EU law, we are required to inform you which cookies and other local shared objects this site sets:

View our Cookie Policy

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies directly on our website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies permanently.

We believe that you should not be overly concerned about the use of cookies on this site. No information obtained from the cookie will be used by us for marketing purposes. We recognise and understand that you can, should you choose, disable cookies on your browser and delete all cookies currently stored on your computer. This may prevent you from taking full advantage of the website. You can find out how to delete and block cookies for your particular browser by clicking “Help” on your browser menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

IP Addresses

When you visit our site, we may automatically log your IP address, a unique identifier for your computer or other access device. We will not use your IP address to identify you in any way. However, any activity we deem harmful to this website which can be attributed to a particular IP address may result in that IP address or range of IP addresses being denied access to this website.